Orders Management

Congrats on winning your first order!

The first thing you’d have to do after getting an order is to approve it. You will get a notification that will redirect you to the order page, where you can click on “Approve Order.”

Approving orders quickly is critical for customer communication so the customer feels they are in good hands and their order is being taken care of.

Next, we’d ask you to provide status updates as you progress and message the customers about issues, concerns, DFM feedback, and updates.

Order status is a quick and efficient way to keep the customer updated with the order progress. You can think of it as a “pizza tracker,” letting the customer know exactly what is going on with their order for full visibility.

Suppliers that update statuses regularly are likely to get more reorders, as customers appreciate visibility into the production process.

There are a few statuses you should know:

To change or update the order status, go to the order page and click on the “Update Status” button at the top right of the screen.

The committed delivery date (AKA “To be delivered by”) and committed shipping date (AKA to “to be shipped by”) are the dates you initially provided for delivery and shipping. We use these dates as benchmarks to calculate and alert on delays in lead times.

If you think there is a justified reason to alter the committed dates, for example, when the customer asks to halt production, please contact our supplier team using the “Message Support” button.

Thank you for being responsible and letting us know about upcoming delays. We know this could happen and appreciate your transparency.

To change the current estimation for delivery/shipping dates, go to the order page, and on the right sidebar, click on “Update Current Delivery Dates.”

You order could be marked as delayed for two reasons:

We may mark your order as “Expecting delay” if we detect that it’s unlikely to the order to be delivered in time. For example, if there is 1 day left for the order committed delivery date, but the order is still has an “In production” status.

The full customer address is shown on the right sidebar under “Customer Details.” This is the address you should use for shipping.

If a customer ordered a report such as CoC, FAI, or CMM, you need to upload these reports to the “Reports” section on the order page, on the right sidebar.

Please also print these reports and add them to the package.

A delivery note is a document we’d ask you to add to each package. Place one on top of the box itself and one inside the package.

You can download the delivery note by clicking the button at the top of the order page.

On the order page, click on the 3 dots menu at the top right of the screen. Then, you’ll have options to export to PDF or XLS.

On the order page, click on the 3 dots menu at the top right of the screen. Then, you can click on “View Order Activity.”

Order activity is a timeline of order status changes, revisions, and other important milestones in the order lifecycle.

On the overview page, you can find the “Shipments Calendar” and the “Upcoming Shipments” widgets.

There you will see all orders with upcoming shipping dates.

Please note the delayed or expected delay alerts for each order. These orders need to be prioritized.

After customer receive their order, they are requested to inspect the parts and provide inspection status. There are few inspection statuses:

Please note that maintaining a high acceptance rate is crucial to maintain a good profile on the Jiga platform, and be exposed to better opportunities.