Payment FAQ’s
- How do I get paid?
- Receive your invoice for the order.
- Obtain final acceptance from our end customer.
Jiga processes payments to suppliers once a week via ACH (for U.S. suppliers) or international wire (for international suppliers).
To process a payment for an order you have provided, we need to:
Please note that ACH processing may take up to 3 business days, and international wire transfers may take up to 5 business days to complete.
- How do I edit my bank information?
Navigate to the “Company Information” section of your supplier account, there is a field where you can enter your bank details.
If you change your bank details, please contact us at suppliers@jiga.io to ensure the changes are reflected for upcoming payments.
- What are Jiga's payment terms?
Typically, we pay our suppliers within 3 weeks after the order has been accepted by our end customer.
In some cases, we can approve a portion of the order’s value to be paid up front for a small fee.
You can view the order acceptance status on the order page or the orders table on your dashboard.
Please note that we only process payments for orders with a valid and correct invoice uploaded to our platform.
- How do I upload invoices for orders I've made?
Go to the “Payout” tab, and in the far-right column of the payout table, you will find the option to upload your invoice.
Alternatively, you can submit an invoice on the order page or via the right sidebar.
- What should I write on the invoice?
Jiga, Inc. should be listed as the recipient on the invoice. Full billing details can be found in the “Payout” tab.
In addition to our name and address, we require a breakdown of your parts and services, as well as the total amount invoiced.
- How can I see my balance and other payment stats?
On the “Payout” page, you can view all payout-related stats, including your balance, total earned, total ordered, and total paid amounts.