Your supplier profile will be visible to any Jiga customer and will include the information you have provided in the “My Account” settings. This includes your manufacturing capabilities, “About” section, country, profile picture, and portfolio images.
In addition, Jiga will display performance statistics we have collected over time. These metrics are for all-time completed orders.
- Reviews and Ratings
- Customer ratings and reviews about their experiences with you.
- On-Time Rate
- The percentage of your deliveries made on time. For example, if you were on time 8 times out of 10, your on-time rate would be 80%.
- A: 94%–100% of orders on time
- B: 85%–93% of orders on time
- C: Under 85% of orders on time
- Time to Quote
- How long it takes you to provide a price quote or decline an RFQ, from time of request to time of response.
- A: 80%+ of quotes / declines sent within 24 hours
- B: 65%–79% of quotes / declines sent within 24 hours
- C: Under 65% of quotes / declines sent within 24 hours
- Responsiveness
- How long it takes you to respond (either by sending a message or providing a quote) after receiving an RFQ. For example, sending a message that says “Thanks for sending this RFQ, I should have pricing ready within ___ (time frame)” if you won’t be submitted the quote same day.
- Acceptance Rate
- The percentage of orders that were accepted by the customer.
- A: 94%–100% acceptance rate (from all orders)
- B: 88%–93% acceptance rate
- C: Under 88% acceptance rate
These metrics have a significant impact on customers’ decisions about whether to choose you as their manufacturing partner. We recommend maintaining good scores to win more opportunities.
FAQ
How can I change the stats?
You can’t manually change the stats. They are calculated automatically by our platform. To improve your stats:
- Deliver orders on time.
- Provide faster quotes.
- Respond quickly to new RFQs.
- Carefully inspect every part that leaves your facility for quality issues.
- Ask DFM questions and share photos or videos with customers if you have quality concerns.
I think my stats are wrong.
If you believe the stats are incorrect, please contact us at suppliers@jiga.io with a detailed explanation. We will investigate your case thoroughly.