- How do I get requests for quotes (RFQs) in Jiga?
We will send you email notifications for every RFQ we send you. You can open the link in the email to be redirected to the RFQ page.
If you want to see all your RFQs, go to the “RFQs” page on the left sidebar.
- How can I see RFQs sent to me?
We will send you email notifications for every RFQ we send you. You can open the link in the email to be redirected to the RFQ page.
If you want to see all your RFQs, go to the “RFQs” page on the left sidebar.
- I’ve got a new RFQ, what should I do?
Congrats on getting your first RFQ! On the RFQ page, you’ll see input fields where you can fill in prices, lead times, and add notes to the customer.
In some cases, we may also ask you to specify the process or material you recommend if the customer is unsure of the best approach and would like your input.
Prices and lead times should only be entered in the designated price fields (not in the notes or messages).
We recommend providing quotes as soon as possible to increase your chances of winning the opportunity. If you have technical questions for the customer, DFM comments and messages before submitting the quote are highly appreciated.
Once you're done, click on the “Send Quotes” button. It’s a big green button and hard to miss.
- How do I know if I won an RFQ opportunity?
It’s hard to predict how much time a customer needs to make a decision. Customers don’t appreciate aggressive follow-ups, but you can always follow up with our support team using the “Message Support” button.
- I’ve sent a quote, but I’m not sure it’s actually sent to the customer.
If you see the green label “Quote Given” on the RFQ table, the quote has been sent and is already visible to the customer.
- I don’t see any RFQ or quotes, what’s wrong?
Thank you for signing up as a supplier on Jiga!
Suppliers on the Jiga platform go through a vetting process that includes interviews, document verification, onsite visits, sample orders, and real orders.
It may take some time for our supply chain team to reach out after you have signed up and start the vetting process. We appreciate your patience.
- Can a customer ask for a revised RFQ?
Yes, customers can revise their RFQs. This happens often, especially after a successful DFM conversation. If a customer revises an RFQ, you will receive a notification.
The customer can update quantities, specifications, add files or drawings, and include new parts in the revision.
- How can I see revision change history?
Click on the gray “Revision X” (e.g., “Revision 3”) tag at the top left of the screen to view the revision history.
- Should I also provide a shipping quote?
In most cases, we would like you to provide a shipping quote as well. However, sometimes a shipping quote isn’t required in cases of ExWorks shipping.
- What does the “delivery date” refer to?
The “Delivery Date” refers to the date when the customer is expected to receive the order, whereas the “Shipping Date” refers to the date the package is dispatched from your facility.
- What shipping methods do you recommend?
We always prefer express shipping using couriers (UPS/DHL/FedEx). For larger packages, freight is also a good option.
If you have concerns regarding shipping, please contact us at suppliers@jiga.io, and we’ll be happy to assist you.
- How can I add additional services and products that don’t exist in the initial RFQ?
If you think the customer can benefit from additional services or products, click on the “+ Add Additional Products and Services” option, located below the item breakdown table.
- How do I add an expedited option?
If you can provide an expedited option, add it in the “Lead Time” section by clicking on “Add Expedite Option.”
- How can I export the quote to XLS?
Click on the “Three Dots” icon at the top right of the RFQ page. Then, select “Export to XLS.”
- I’ve lost a quote. I’d like to know why.
- Whether your price quote was higher.
- Whether your lead time was longer.
- Whether you provided a quote slower than others.
- Other important insights that may have influenced the customer’s decision.
We’re sorry to hear you lost a quote. We work hard to match customers and suppliers to improve winning rates for our partners.
We aim to help you improve for future opportunities by providing feedback about lost quotes.
Sometimes, the customer will give specific feedback about why they declined your offer.
Additionally, Jiga can provide insights into how your quote compared to others for the same order.
To view these insights, go to the lost order page. At the top, you’ll see information such as: