Suppliers who excel on Jiga, and generate more than $1M in annual revenue through the platform, do so by building strong, trust-based relationships with customers who place frequent repeat orders.
Successful Jiga suppliers benefit from recurring business that becomes increasingly efficient over time. As prototype work moves into production or additional projects with the same customer, the operational effort required per order decreases substantially.
According to our data, suppliers who maintain high-quality communication with customers see stronger repeat business and revenue that is, on average, 10x higher than that of other suppliers. Great communication is transparent, proactive, and reduces stress for the customer. Check out this guide for tips.
Our supplier-matching algorithm identifies previously successful collaborations and routes new, relevant RFQs to the suppliers who have delivered for that customer before. As a result, you may notice familiar names appearing frequently on your RFQ page. We encourage you to prioritize and respond promptly to these quotes to further strengthen those relationships.
We use the following terms to define repeat customer relationships:
Repeat Customer: 2+ orders with the same customer
Loyal Customer: 5+ orders with the same customer
Power Customer: 20+ orders with the same customer
Customers tend to re-order from suppliers who:
- Deliver with good quality and on-time shipping
- Respond quickly to messages
- Provide progress and completed part photos
- Offer DFM / cost saving design feedback
- Proactively alert issues and proposed resolutions
- Upload inspection reports prior to shipping
- Provide sufficient protective packaging
These relationship tiers are designed to help you recognize your most engaged customers and prioritize your efforts accordingly. Treat each returning RFQ as an opportunity to reinforce trust, strengthen loyalty, and build a pipeline of recurring work on the platform.