Clear, respectful, and focused communication builds trust and speeds up decision-making.
Customers are busy and rely on suppliers to be direct, reliable, and professional.
Following these guidelines helps you win more work and avoid misunderstandings.
- Be Coherent and Clear Write in complete sentences and avoid confusion.
❌ “Hi, I think we might be able to do this, but not sure about the tolerance, maybe need to check with someone.”
✅ “We reviewed the drawing and can meet the 0.01mm tolerance requirement.”
- Be Respectful of the Customer’s Time Keep messages short and relevant. Don’t over-explain, get into your personal issues or add unrelated details
❌ “Things have been hectic lately with new constructions work, and we’ve had a lot going on, but I’ll try to get to it soon. Thanks for your patience!”
✅ “Hey, got your quote. It will be ready this evening (PST).”
- Be Honest and Upfront About Capabilities If you can’t do something, say so right away - don’t waste the customer’s time.
❌ “We’ll try to figure something out and let you know later.”
✅ “We can’t do 5-axis on this part, so sadly I’d have to decline the quote.”
- Be Focused Stick to what’s relevant to the RFQ or the customer’s question
❌ “We can do anodizing, and by the way we just got a new machine and had a team meeting yesterday about finishing processes…”
✅ “Yes, we can anodize black per MIL-A-8625 Type II.”
- Be Brief Say only what’s necessary to move forward—no rambling
❌ “Hey! So we ran the numbers and talked to our anodizing partner, who was actually out of the office so it took a while, and then our shop manager had a few questions about the inspection method, but anyway I think we’re good and the whole thing will take around two weeks depending on how fast everything lines up.”
✅ “Hey, I’ve updated the quote with faster lead time option.”
Important notes:
- Do not share personal or company contact information (email, phone, website, etc.) with customers.
- All pricing and lead times must be submitted directly in the RFQ page.
- All communication must stay on Jiga.